OnStar’s Crisis Assist capabilities include specially trained Crisis Advisors, who will help with:
GPS Positioning: Contact emergency responders if needed and direct them to the subscriber’s location, using OnStar’s embedded cellular calling system and Global Positioning System (GPS) satellite technology, which pinpoint a subscriber’s location when he or she contacts an advisor.
Emergency Services Notification: Inform appropriate public safety officials when a subscriber contacts OnStar about someone in need of emergency assistance.
Emergency Calls: Connect subscribers to loved ones, family and friends.
Emergency Directions : Provide real time crisis information and centralized assistance for food, water, shelter locations and hotel accommodations along with information on rod closures, power outages, and weather updates.
“When fires, hurricanes, floods, or tornadoes affect our customers, OnStar opens its services to all affected subscribers,” said Scott Kubicki, vice president, OnStar Subscriber Services . “ Texas , Louisiana, Mississippi and Alabama residents are encouraged to press the OnStar button on their GM vehicle for information about the storm, shelter information and routing.”
OnStar has opened services recently for subscribers affected by Tropical Storm Fay and the Southern California earthquake. -Gwneral Motors
