IBM (NYSE: IBM) today announced that TAM Airlines (BOVESPA: TAMM4) (NYSE: TAM) has signed a contract with IBM for the management of its service desk. The solution includes installation, help desk and field support of TAM's information technology (IT) infrastructure.
The project's goal is to help solve challenges associated with the check-in system, software used by employees to sell airline tickets and reserve seats on flights, and server reliability.
IBM has mobilized a team of 90 onsite professionals to support many of TAM's departments and back office. IBM's Hortolândia Service Center, located in São Paulo, will also have a team dedicated to help desk services for TAM's IT users.
The agreement, signed in August 2008, is the second large contract between TAM and IBM. The first one, dating from 2007, involved application development services. -IBM
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