Italy's Banca Popolare di Vicenza works with NCR

Just 12 months after finalizing its agreement with NCR Corporation (NYSE: NCR), Banca Popolare di Vicenza has announced that it has fully achieved its goal to improve the availability of the bank's automated teller machine (ATM) channel. Thanks to the bank turning over the management of all ATM service incidents to NCR's Incident Management technology, the bank has now substantially increased the availability of its ATM network by more than 4,000 additional days of active service.

One of the strengths of NCR's unique Incident Management offering is its proactive problem detection using event history to analyze opportunities, resulting in a reduction of ATM service incidents. This has been an essential factor in the success of NCR's partnership with Banca Popolare di Vicenza.

Massimo Bozeglav, head of organizational management at Banca Popolare di Vicenza, said, "The results achieved in the 12-month span since we signed the initial agreement have confirmed NCR's high-profile organizational solutions fully meet our specific needs and have helped us to enhance the profitability of our ATM channel by optimizing both the costs and the management processes."

John Di Leo, vice president of customer services for NCR's Financial Solutions Division, said, "Our incident management offering is the fruit of the extensive experience and data analysis gained by NCR in the banking sector and specifically in managing the largest portion of the world's ATM channel. NCR currently provides service and support for over 250,000 ATMs worldwide, both NCR units and multivendor. That experience enables us to provide a wide range of services designed to enhance customer service while proactively optimizing our customers' ATM channels."

ATM availability is a key component to a financial institution's ability to maintain and strengthen its customer relationships, with a direct impact on customer satisfaction and ATM channel revenue generation. NCR understands this and offers an extensive range of management services and end-to-end operations support for the ATM channel, in addition to traditional services such as multivendor ATM maintenance - NCR.