"2006 saw the emergence of Business Service Management as a market; 2007 will see it take off," writes Jean-Pierre Garbani, vice president, Forrester Research. "IT has become the ubiquitous business tool"¦The resulting quest to improve productivity and predictability of IT results has led to the creation of BSM and the CMDB as the two central pillars of the new wave of IT management software tools."

"We believe Forrester's report underscores the importance of BSM for our customers and also signifies a tremendous growth opportunity for BMC," said Tom Bishop, BMC's chief technology officer. "In 2002, BMC charted the path for BSM as we know it today, and as the market evolves, we will continue to lead in the implementation and development of tools and solutions to help our customers drive more business value from IT by leveraging open source and other technologies."

Comprised of 11 different categories, the Forrester report lists BMC as a Tier One leader in 10 categories. In addition to being a product leader in these categories, BMC's customers benefit from strong partnerships with organizations that have years of experience assisting customers as they migrate to the industry's most advanced ITSM and CMDB solutions.

Continuing the tradition of forward thinking, BMC recently added open source luminary, William "whurley" Hurley to the team as chief architect of open source strategy, also identified as an area to watch in the Forrester report.

Forrester's Market Overview for the IT Management Software Market details the key trends within Business Service Management - BMC Software.