Amdocs, the leading provider of software and services to enable integrated customer management and the intentional customer experience, announced today that Partner Communications Company Ltd, a leading Israeli mobile provider operating under France Telecom Group's Orange brand name, has deployed Amdocs Service Mediation Manager 7.
Amdocs Service Mediation Manager 7 drives increased business and operational flexibility and is helping Partner introduce new services while reducing operational costs. This is the first deployment of Amdocs Service Mediation Manager 7, a product within the Amdocs 7 suite which was launched on January 23, 2007.
Amdocs has been supporting mediation at Partner since 2000. With the current deployment, Partner was looking to consolidate all data and content mediation onto a single convergent mediation system that supports both batch-mode and real-time processing modes for its postpaid and prepaid offerings. Partner was also looking to add sophisticated mediation capabilities to support Mobile Number Portability and new data and content services, such as multimedia messaging (MMS).
"We always strive to apply cutting-edge technology to help us offer our customers the best user experience,"Â said Eli Cohen, billing manager at Partner Communications. "Amdocs Service Mediation Manager 7 helps us provide unique, flexible and personalized services, further enhancing the Orange brand value for our rapidly growing customer base. It also incorporates built-in support for advanced offerings based on next generation networks and future architectures, such as IP Multi-media Subsystem (IMS). This will ensure us total cost of ownership advantages as we evolve."Â
Amdocs Service Mediation Manager serves as a network abstraction layer for operations and business support systems (OSS and BSS), transforming network data into business information and providing a complete view of all the information related to network services. By incorporating advanced functionality for measuring and analyzing service data extracted from the network, OSS systems and edge devices, Amdocs software provides a holistic picture of the quality of the customer experience. This can empower providers such as Partner Communications to evolve from service-centric to customer-centric service assurance.
"The Amdocs 7 suite offers built-in capabilities to reduce the risk associated with the evolution of networks, BSS and OSS to support the complex requirements of next-generation services,"Â said Michael Couture, vice president of marketing at Amdocs. "Amdocs Service Mediation Manager is helping Partner to introduce innovative market offerings and at lower cost. A powerful source for invaluable and detailed service usage information, it can ensure a more compelling and intentional customer experience"Â - Amdocs.
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