Amdocs, the leading provider of software and services to enable integrated customer management and the intentional customer experience, announced today that Amdocs CRM was selected by ISM Inc., as a Top 15 CRM Enterprise Software Award recipient for 2007.
ISM is a customer relationship management (CRM) and real-time enterprise strategic advisor. This is the tenth consecutive year that Amdocs CRM has been recognized for this honor.
"The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990-when ISM began the Awards-to be the industry benchmark,"Â said Barton Goldenberg, founder and president of ISM. "The Top 15 winners represent the best and most comprehensive CRM software serving internal and external customers with features ranging from predictive modeling to Web 2.0 to access to handheld/wireless devices."Â
Amdocs CRM was chosen after intensive testing by the ISM Software Lab at its Bethesda, MD based-headquarters. Each package was rated according to 217 selection criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, 9 real time criteria and 17 user-support features. ISM judges found that Amdocs excelled in delivering unparalleled ROI through the ability to build and maintain customer loyalty and manage expectations while promoting growth and increased profitability.
"We are honored to be recognized for our industry leading products in customer relationship management by ISM,"Â said Charles Born, vice president of marketing at Amdocs - Amdocs.
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