According to the National Institute for Automotive Service Excellence (ASE), women now represent 65 percent of the customers who take their vehicles in for service and repair. Women also influence more than 89 percent of vehicle service purchase decisions, and oversee the spending of more than $300 billion annually on used vehicles, maintenance, service and repair.
Because more women than ever are not only buying their own cars, but taking care of their families' vehicles as well, what can women do to make more informed choices regarding their vehicle service?
Lea George, marketing analyst for ACDelco, a global leader in automotive replacement parts and services, urges women to use their various senses to help detect problems with their vehicles. This includes: Feeling or sensing any vibrations, lurching or shimmying while driving; smelling gasoline or coolant; looking at the floor of the garage for any fluid leaks emanating from the vehicle; and listening for squeaks, clunks, hisses and other abnormal sounds and noting from where they are coming.
"The more knowledgeable the customer, the more accurately she can describe what is wrong with the vehicle,"Â George says. "That helps the service writer draft a more specific work order, which enables the technician to zero in on that problem and increases the chances he will fix the vehicle right the first time."Â
George adds the following tips for vehicle owners to further assist service consultants and technicians, and to help better their service center experience:
- Write down the symptoms. Take detailed notes on any problems, and include if the condition is weather-related or if the engine was warm or cold. These written clues will help allow the technician to understand intermittent problems.
- Describe, don't diagnose. Similar to going to the doctor, you want to relate the symptoms but you wouldn't prescribe treatment.
- Tape notes to the steering wheel. The service writer to whom you describe the problems may not be the technician who actually works on your vehicle. But whoever does will likely sit in the driver's seat at some point.
- Understand the service performed. After the diagnosis, expect to receive a thorough explanation of the maintenance or repairs performed on your vehicle. Be sure to get a hard copy of a signed estimate for parts and labor so there are no surprises at vehicle pick up time.
- Look into purchasing a vehicle service contract. It can provide coverage for your vehicle in the event of mechanical failure beyond the manufacturer's warranty.
ACDelco recommends motorists get their vehicles serviced at a service center that has ASE-certified technicians. To find an ACDelco parts retailer near you, log on to acdelco.com or call 1-800-ACDelco.
General Motors Corp. (NYSE: GM), the world's largest automaker, has been the global industry sales leader for 76 years. Founded in 1908, GM today employs about 280,000 people around the world. With global headquarters in Detroit, GM manufactures its cars and trucks in 33 countries. In 2006, nearly 9.1 million GM cars and trucks were sold globally under the following brands: Buick, Cadillac, Chevrolet, GMC, GM Daewoo, Holden, HUMMER, Opel, Pontiac, Saab, Saturn and Vauxhall. GM's OnStar subsidiary is the industry leader in vehicle safety, security and information services. More information on GM can be found at www.gm.com.
Genuine GM Parts and accessories are sold under the GM, GM Performance Parts, GM Goodwrench and ACDelco brands through GM Service and Parts Operations, which supplies GM dealerships and distributors worldwide. GM engines and transmissions are marketed through GM Powertrain - General Motors.