Avaya Inc., a global leader in business communications applications, systems and services, today announced global availability of Avaya Meeting Exchange Express, an audio conferencing software solution for small and midsize companies that is well-integrated with Web conferencing and other client applications from Microsoft, IBM and Adobe
The ability to organize and conduct conference calls at a moment's notice enables businesses to quickly address changing business needs and customer requirements, using Intelligent Communications to gain competitive advantage while helping to reduce costs.
Based on analysis of more than four years of actual customer data in conjunction with industry-reported cost-per-minute service provider averages, Avaya concludes that companies spending $2,500 or more on monthly outsourced conferencing fees can realize return on investment within 10 months and can save an average of $1,400 per month by switching to Meeting Exchange Express.
Avaya Meeting Exchange Express, along with Avaya Customer Interaction Express contact center solution, also announced today, are sophisticated software applications that extend the capabilities of Avaya's portfolio for midsize businesses, which currently includes Avaya IP Office, Avaya MultiVantage Express and other Avaya Communication Manager-based offerings. Avaya is the global leader audio conferencing port revenues. Avaya Meeting Exchange Express is based on the same software technology in Avaya's market-leading Meeting Exchange Enterprise, a conferencing solution used by enterprises and major Service Providers worldwide.
The University of Massachusetts Medical School implemented Avaya Meeting Exchange Express to help cut conferencing costs and improve conferencing efficiency. "Collaboration is an important part of medical research, medical care and teaching,"Â said Edward Manzello, ACIO of Telecommunications, University of Massachusetts Medical School. "With Meeting Exchange Express, we can set up conference calls as needed with a predictable cost structure and no need for pre-scheduling through an outside service provider. We were recently able to conduct a worldwide media call about a Nobel Prize win for a member of our faculty, right after the initial announcement, which helped us create awareness for this tremendous honor."
In configurations that support up to 300 simultaneous audio conference participants using a single server, Avaya Meeting Exchange Express software offers advanced functionality in a highly reliable, easy-to-implement, easy-to-manage, standards-based architecture that simplifies integration in multivendor networks. Using industry standards, such as Session Initiation Protocol (SIP) or traditional TDM, Meeting Exchange Express can connect to Avaya Communication Manager Internet Protocol (IP) telephony solution or virtually any other communications server or PBX.
"Businesses use audio conferencing to collaborate because it provides an easy, ad hoc way for people to connect using any phone, without the need for travel or specialized equipment," said Brent Kelly, Senior Analyst and Partner, Wainhouse Research. "Audio conferencing traffic with no external moderator experienced double digit growth in 2006, and we expect this trend to continue. Business of all sizes are moving forward with their migration to unified communications, and premises-based conferencing solutions will play a significant role in this market" - Avaya.
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