Juma Technology Achieves Platinum Certification with Avaya

Platinum certification, Avaya's highest accreditation level, elevates Juma from a Gold level Avaya BusinessPartner to the top-ranked status. The Platinum partner certification indicates that Juma has successfully met a series of rigorous criteria to ensure superior technical competency along with outstanding customer satisfaction and support, as measured by an independent survey organization. Exceptional customer ratings inherent to the Platinum status are reflective of Juma's superior planning, deployment and customer service proficiencies.

Juma Technology is a leading IT systems integrator specializing in voice, video and data convergence. Juma provides Avaya business communications systems, design and implementation services to a wide-range of businesses, governments and public institutions. The company has consistently received top honors from Avaya, including Avaya's prestigious 2006 BusinessPartner of the Year for Converged Solutions award.

Juma Helps Empire Merchants LLC Improve Business Operations
One of the customers benefiting from Juma Technology's relationship with Avaya is Empire Merchants LLC (formerly Peerless Imports), one of the nation's leading distributors of fine wines and spirits. The ability for Empire Merchants to accept orders and schedule deliveries is dependent on their contact center and IVR; dictating the need for critical reliability and resiliency from their communications platform.

Juma designed and implemented a complete upgrade from a 15-year old TDM system to Avaya Communication Manager as the foundation for contact center and business operations. The solution included Avaya Modular Messaging, call recording and call accounting. It also enabled unified messaging, which provided remote and field workers with seamless communication abilities in accessing and managing voice, fax and email messages.

The architecture designed by Juma for Empire Merchants included multiple layers of resiliency and redundancy, simplified system management and greatly improved efficiencies in the company's call center. In addition, the call recording feature proved to be a valuable tool in Empire's multi-faceted training program and quality control.

"With the expertise of Juma's team and superior functionality of the Avaya suite of products, we have been able to provide better service to our suppliers and consumers," said Edward Lederer of Empire Merchants. "Our new, feature-rich system has given our internal teams more effective communication tools while simplifying system management across our multi-building campus" - Avaya.