As part of the company's continuing worldwide expansion and growth, Network Appliance, Inc. (NASDAQ: NTAP) today announced its strengthened commitment to the Asia Pacific (APAC) region with the inauguration of a new Technical Support Center (TSC) in Dalian, China, and by opening new manufacturing and logistics centers in Shanghai and Singapore, respectively.
These expansion initiatives complement other NetApp milestones in the region including the company’s development center in Bangalore, India, and the Asia Pacific regional headquarters in Hong Kong. The net impact of these investments and facilities is the ability of NetApp to serve more customers and partners in the region, with particular emphasis on their unique needs.
“Asia Pacific continues to be an important and rapidly growing market for NetApp, up 19% year over year,” said NetApp CEO Dan Warmenhoven. “As customers in the region aggressively invest in new and innovative uses of technologies for their data management needs, we remain committed to our long-term vision for growth in the region. The Dalian TSC and the product operations centers in Shanghai and Singapore are the latest proof points of this long-term strategy.”
The newly opened Dalian TSC is one of four NetApp Global Support Centers—joined by Bangalore (India), Amsterdam (Netherlands), and Research Triangle Park (United States)—marking another major investment in Asia Pacific, designed to support mission critical environments for the APAC region to enhance the partner and customer experience. In addition to the Dalian TSC providing APAC partners and customers with world-class support, Dalian also serves as a critical “mirror site” for business continuity should a disaster impact Research Triangle Park—which remains the primary NetApp Support Center. The investment in the Dalian TSC strengthens the NetApp ability to serve a larger partner and customer base with new levels of service and support. The site will employ technical engineers capable of providing partners and customers in Asia with telephone support in English, Japanese, Korean, and Mandarin languages seven days a week.
Starting in September, 40% of new NetApp storage systems for customers in Asia will be configured to order in a new manufacturing center in Shanghai and will be fulfilled through a new logistics facility in Singapore. That percentage will increase to cover the entire product line during the next 12 months. These new operations centers mean faster delivery and more effective support for Asia Pacific customers. With the increased presence, NetApp will assemble, test, and configure systems directly in the region for Asia orders.
According to Patrick Linehan, senior vice president and general manager, EMEA and APAC for NetApp, “Increased expansion and investment in the Asia Pacific region reflects our strong commitment to our customers to provide more localized service, support, and delivery of our solutions worldwide. By building on best practices from around the globe, we are confident we can help our customers and partners take advantage of the enormous opportunity in this region.”
A large number of Fortune 500 enterprises are global customers of NetApp. NetApp APAC customers include Bank of Communication China, Hong Kong Institute of CPA, South China Morning Post, Animal Logic, Bluestone, Telstra, University of Wollongong, Yahoo! Korea, Hana Bank, Samsung, AC Nielsen ORG MARG, Gujarat Gas, Bennett Coleman & Co., Sasken, HDFC Standard Life Insurance, and Polaris Software. -NetApp
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