CA Monitors Telecom and VoIP Services

Wily Introscope and Wily CEM Chosen for AVIS Catalyst Project
At TeleManagement World

CA today announced that its industry-leading enterprise application management solutions, Wily Introscope and Wily Customer Experience Manager (CEM), have been selected to provide real-time performance monitoring for the Accelerated VoIP and IMS Services (AVIS) Catalyst Project.

Organized by the TeleManagement Forum, the AVIS Catalyst Project was created for the telecommunications industry to serve as a reference architecture for a VoIP provisioning system based on IP Multimedia Subsystems (IMS) and Service Oriented Architectures (SOA). CA solutions are used by the top 20 global telecommunications providers and the top 10 multi-service providers in North America to unify and simplify the management of applications, network components and systems.

"CANTV is very excited to support the AVIS project because by working with industry leaders we receive access to the cutting-edge IMS technology," said Argenis Gomez, manager at VoIP provider CANTV in Venezuela. "This is a great opportunity for us to test the reference architecture that provides the key elements of IMS infrastructure and assures the performance, availability and quality of the delivered services. This means our customers will be better served, and we protect our revenues."

Wily Introscope has been chosen to provide performance monitoring of the AVIS Catalyst provisioning process and Wily Customer Experience Manager has been chosen to provide quality-of-service and SLA management for AVIS customer self-service and order management portals. Theses solutions are used by leading service providers to optimize the performance and availability of next-generation software-based OSS/BSS applications and service delivery environments. This allows service providers to increase revenue by deploying new services faster, accurately monitoring SLAs, avoiding extra costs from regulatory non-compliance and preventing churn due to unsatisfied customers.

"The delivery of software-based telecom services such as VoIP is the next frontier of opportunity, and profitability, for service providers," said Peter Mottishaw, senior analyst at OSS Observer. "While the benefits of this shift are clear to many, software-based service delivery requires new, comprehensive service management expertise that vendors such as CA are uniquely suited to provide because of the breadth of their unified management solutions."

Wily Introscope and Wily CEM are part of CA's comprehensive portfolio of integrated management solutions for service providers-which address the full range of infrastructure, service and business process management challenges, including performance and availability of next-generation OSS/BSS solutions and SLA management. CA solutions focused on the telecom industry include market leaders such as Clarity, eHealth, SPECTRUM, Unicenter Service Desk, and eTrust Identity and Access Management.

"While VoIP adoption is growing rapidly, it remains highly complex for telecoms to deploy because it requires technology from multiple vendors. The AVIS project provides a blueprint for success by creating a fully functional VoIP solution that leverages the best technology available today," said Matt Price, vice president at CA's Wily Technology Division. "We're pleased Wily Introscope and Wily CEM were selected to provide real-time performance management of the AVIS Catalyst project, and we look forward to exploring further collaboration with the project team to ensure the success of next-generation telecommunications services."

The AVIS Catalyst project exhibit will be open December 5-7 at TeleManagement World in Dallas, TX. CA's full portfolio of management solutions for service providers will be on display at booth #207.

By CA