Through services offered by Symantec Global Services as well as integrated migration tools that leverage Altiris’ powerful endpoint management capabilities, these new offerings help companies of all sizes accelerate roll-outs and increase the benefits of comprehensive endpoint protection.
“Customers often miss opportunities to improve efficiencies when they don’t fully use technology solutions to their maximum potential,” said Greg Hughes, group president, Symantec Global Services. “These offerings can help ensure that customers get the most out of their endpoint security investments.”
Deployment, Migration and Integration Services
To help small businesses with fewer than 100 seats, Symantec’s new Remote Expert Installation Services use remote access technology to deploy Symantec Endpoint Protection securely over the Internet. These comprehensive technical implementation services include a pre-installation session with a Symantec specialist and are delivered at the customer’s convenience. For larger Symantec Endpoint Protection and Network Access Control environments, Symantec Consulting Services can provide assistance with solution design, deployment, migration, testing, and integration. In addition, Symantec will offer Symantec Endpoint Protection Integration Component, a free tool that leverages the Altiris endpoint management platform and eases the deployment of or migration to Symantec Endpoint Protection.
Residency and Managed Services
Symantec Endpoint Security Residency Services augment existing staff resources with highly qualified Symantec resident consultants who provide strategic direction, manage global migrations and deployments, develop comprehensive incident handling processes based on best practices, and offer enhanced reporting customized to the client’s business.
Symantec Managed Endpoint Security Services enable enterprises to outsource key endpoint security functions to Symantec experts under strict Service Level Agreements (SLAs). These scalable, platform-independent service offerings utilize industry-leading technologies, proven methodologies and best practices to optimize resource utilization and reduce exposure to IT risk. These services may be delivered via a combination of onsite activities, on-call assistance and 24x7 remote monitoring, and range from day-to-day operations and support to incident handling and reporting.
Training and Support Services
Technical training from Symantec Education Services helps companies migrate, implement and manage Symantec Endpoint Protection and Symantec Network Access Control. Courses can be delivered through hands-on classes taught by experienced instructors in Symantec classrooms or at the customer’s site, or via the Symantec Virtual Academy—an online learning environment that combines interactive webcasts with on-demand modules and live mentoring to re-create the classroom experience. A range of Enterprise Support Services plans is also available to keep Symantec endpoint security investments up-to-date and delivering maximum value.-Symantec
