Birmingham, 27 September 2007 – Infinity CCS is celebrating two-fold after both of its nominated clients, contact centre group Teleperformance Italia and comparison site SimplySwitch, came up trumps at the CCF European Call Centre Awards. The two companies, who both use technology based around software from Infinity Contact Centre Software (CCS), both received commendations at a prize-giving ceremony at the Hilton Birmingham Metropole.
SimplySwitch, the leading household bills comparison service, was the only company to be highly commended in the Best Small Call Centre category. Large Italian contact centre group, Teleperformance Italia, was the only company to be commended in the Best Virtual Call Centre category.
As a newly formed company, founded in June 2007, it is a particular feat that Infinity CCS has already made such an impact on the contact centre sector. Their software delivers proven modular contact centre technology designed to make call handling and performance management simple for agent and manager alike, and allows traditional room based contact centres to co-exist alongside ‘home shoring’ and outsourcing operations.
“We’re privileged to be associated with these two successful companies,” reiterated Carl Adkins. “The only downside is that we have a great record to beat next year!”/ends
Note to editors
Infinity CCS was founded in June 2007 following the management buyout of a company formed in 1996. Its software delivers proven modular contact centre software designed to make call handling and performance management simple for agent and manager alike.
