An elective in the University’s industry-leading Light Construction and Development Management Certificate Program (LCDM), this course will inform students of service leadership and quality, customer expectations, relationships with trade contractors and will provide a legal overview of civil codes and other applicable laws in California.

“Homebuilders face a number of significant challenges in regards to selling, building and delivering homes,” said course instructor, Alyson Austin. “This course will provide students with the knowledge and skills necessary to gain a competitive advantage in providing the highest levels of customer service.”
Austin is a 10-year veteran of the homebuilding industry and a member of the advisory committee for the Light Construction and Development Management Certificate Program at UC Irvine Extension. She is also the vice president of member services at the Building Industry Association of Southern California (BIA), a prestigious organization representing the residential construction industry.
With a long career at various prominent industry associations, Austin has been able to develop important relationships that she will tap into for weekly guest speakers.
The Light Construction and Development Management Certificate Program is designed for individuals who are working in or plan to enter the management of construction projects, both residential and light commercial. The program provides the tools for career advancement, improvement of current job skills and the opportunity for career exploration and intellectual enrichment. For more information about UC Irvine Extension’s LCDM program, please visit http://unex.uci.edu/certificates/business_mgmt/construction/lcdm/ or contact Donna Dang at 949-824-4630 or via e-mail at donna.dang@uci.edu.
About the University of California, Irvine Extension: As the continuing education arm of UCI, UC Irvine Extension is dedicated to providing a university-level learning experience for students, offering thousands of exciting courses and programs to local, regional, and global constituencies. UC Irvine Extension offers a rich array of academic and community programs to support a diverse audience, from a wide selection of academic programs to numerous campus activities. For more information, please visit www.extension.uci.edu.

About the University of California, Irvine: The University of California, Irvine is a top-ranked university dedicated to research, scholarship and community service. Founded in 1965, UCI is among the
fastest-growing University of California campuses, with more than 27,000 undergraduate and graduate students and about 1,400 faculty members. The second-largest employer in dynamic Orange County, UCI contributes an annual economic impact of $3.3 billion. For more UCI news, visit www.today.uci.edu.

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