Together, the two companies are launching a comprehensive Field Service Management Solution geared towards service organizations with between 50-500 field resources.

By drawing on a vast wealth of experience in delivering mobile workforce management solutions, Aspective and ClickSoftware have assembled a cost-effective offering, that is tailor-made to meet the needs of mid-sized service organizations who are aspiring to increase their customers' satisfaction and loyalty whilst sustaining growth and profitability. Management of field resources and its impact on overall customer satisfaction is critical to business success, with customer service becoming an ever more significant differentiator for mid-sized service organizations.

The combined Aspective and ClickSoftware solution developed for organizations that are performing installation, maintenance and repair services, helps organizations to enhance customer service by improving field force effectiveness and information flow. ClickSoftware's schedule optimization technology, coupled with Aspective's impressive track record in delivering mobile technology, provides customers with an end-to-end solution from a single source, averting the risk associated with piecing together a field service management solution from various vendors.

ClickIMRS (Installation, Maintenance and Repair Services) provides seamless integration into Microsoft Dynamics CRM, enabling mid-sized service organizations to link their field force to all parts of the business, offering equally immediate and efficient responses to customer needs from both office-based and mobile workers.

"Managing the escalating costs of implementing an improved field service management solution can be challenging, especially for mid-sized companies in the installation, maintenance and repairs market," commented Jeremy Squire, Vice President of Sales at Aspective. "By partnering with ClickSoftware, Aspective is providing a reliable, comprehensive and cost effective packaged solution developed specifically to meet the market needs. Customers will be able to take advantage of an expansive knowledge base that combines the scheduling optimization expertise of ClickSoftware, the Mobile Workforce Management experience of Aspective, and Microsoft Dynamics CRM capabilities."

"ClickSoftware has long recognized the power of partnerships and is pleased to announce that it will be combining forces with Aspective," said Nigel Clark, Vice President of Alliances at ClickSoftware. "Our solution enables organizations with field engineer forces of around 50-500 individuals to take advantage of optimized scheduling that was previously available only to Enterprise organizations, and operational report solutions based on the best practices gained through years of experience working with SMBs." -- ClickSoftware Technologies Ltd