I have been working with Chrysler Financial this week trying to resolve some issues with a vehicle financed through them. Every time I call I take notes of the call, including who I speak with.
Each call, I have spoken to is someone who is Indian. Not Native American, but Indian from the subcontinent of India. Each person has had a very thick accent, with at least two of them being extremely hard to understand. I have not been able to ascertain if they are actually in North America or actually in India...
However, here are the names that they have given me:
Nick Wilson
Sharon
Mark Cooper
Nicolas Adams
Samantha Williams
Either they are making up more American sounding names, or I just happened to call the only 5 Indian customer service representatives who happen to have completely American names.
Considering the fact that I have worked with hundreds of Indian people (I am in the IT industry) and not a single one has had an American sounding name - I would consider the odds to be significantly in favor of them making up names.
This is not unusual. Google "call center american names" and you will get enough articles about it to fill a small encyclopedia.
I don't know which one bothers me more. Having to deal with call centers in India or when they try to patronize me by lying.
Source: Reported by Incursio http://incursio.blogspot.com/
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Comments
#1 call center american names
It is normal practice for call center workers not to us their real names for several reasons. Most companies do this and is not meant to mislead customers.
#2 For a fact they do make up
For a fact they do make up fake names and they do not know what the hell they are doing. People buy america made cars for a reason and that reason is not to speak with aboo in india
#3 Interesting. What state are
Interesting. What state are you in? I work at Chrysler Financial and I am American. Maybe they have an outsourced agency handle calls in your area but Pa, NY, NJ is handled by an American branch. Also, I do know that some of the customer service calls go to an outsourced agency, but not all. Collections (separate) is usually American.
Also the alias are for a few reasons. Safety (for the agent)is one, convenience is another. Alice Jones is easier to pronounce and remember than Alice Ouldubada. It is really not meant to mislead you. And usually the aliases are linked to the real employees so that when u call back and ask for that person it goes directly to them. For example under my employee id it has my real name and then my alias directly linked.