Details of Hillstar's Service Advantage Guarantee can be found on the company's website, www.HillstarInsurance.com . The Guarantee spells out what customers can expect from the company in four key service areas including Claims Processing.
Service guarantees are a relatively new concept in an industry that, as recently as last week, saw a major California car insurance company cited for claims-handling violations. Rafael Arredondo, AVP of Marketing for Hillstar said: "The Hillstar Service Advantage Guarantee is extraordinary because we put it in writing and deliver on it. Every part of our organization focuses on delivering this promise and giving the customer a great experience."
In keeping with its Service Advantage Guarantee, Hillstar has been selective in appointing independent insurance agencies. The new company requires appointed agents to share a high level of commitment to customer satisfaction and invests in technology and training to help those agents serve mutual customers. -- Hillstar Insurance Company
