synTelate Corp., a leading provider of contact center software, today announced that its synTelate Agent Desktop application is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.
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Tekelec, a leading developer of high-performance network applications for next-generation fixed, mobile and packet networks, today announced that it has signed a contract to provide its voice over Internet protocol (VoIP) monitoring solution to leading European business communications service provider COLT.
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Cisco and WebEx today announced a definitive agreement for Cisco to acquire WebEx. WebEx is a market leader in on-demand collaboration applications, and its network-based solution for delivering business-to-business collaboration extends Cisco's vision for Unified Communications, particularly within the Small to Medium Business (SMB) segment.
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Avaya enables employees to access and manage telephony, messaging, mobility, and conferencing applications through a simple web-based interface; Centralized server-based implementation ensures security and consistency, eases deployment and administration for IT
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Call Centre Desktop software is compatible with key Avaya Proactive Contact solutions; Helps businesses increase revenues by identifying and securing maximum revenue opportunities
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Enables "click-to-communicate" from buddy list and provides telephony presence status with desktop presence information; Delivers deep call control integration for access to rich telephony conferencing and messaging applications; Provides Avaya one-X Mobile business communications features and functions on Windows Mobile 5.0 powered devices
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Avaya Placed in the Leaders Quadrant of Magic Quadrant Report for IVR Systems and Enterprise Voice Portals
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Avaya Expands In China with Establishment of New Software and Services Center
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