HP today introduced enhanced software to help IT organizations monitor and manage business services to mitigate business risk and reduce the potential costs of service downtime.

Highlighting the evolution of IT, Forrester has declared Business Service Management (BSM) and the configuration management database (CMDB) critical to running a strategic IT organization.

BMC Software leads the Business Service Management strategy and solutions market by aligning IT tightly with the business, according to independent analyst firm Forrester Research. In the just-published Q107 Forrester Wave Report on Business Service Management, BMC received high scores in the report in overall current product offering, strategy and market presence.