synTelate Corp., a leading provider of contact center software, today announced that its synTelate Agent Desktop application is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services.

Cisco to add Web 2.0-based contact center reporting solutions to help create unique customer-centric experiences

Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced the availability of the Alcatel-Lucent OmniTouch Contact Center Premium Edition in the North American market. The OmniTouch Contact Center Premium Edition allows mid-sized businesses to rapidly deliver superior customer service that reduces frustration and enhances customer loyalty.

Verizon Business is the 2007 recipient of the Frost & Sullivan North American Market Leadership Award for Hosted Contact Center services. This is the second major award this year recognizing the company's Contact Center solutions.