Establishing a new standard for customer service, Microsoft Corp. today launched its Business Ready Customer Care initiative for Microsoft Dynamics™ customers and partners worldwide at Convergence 2007 Copenhagen, the premier Microsoft Dynamics customer event.

'Resolve' system, based on Corizon platform, helps contact centre agents handle customer enquiries more effectively

It would seem that the topic of customer service has been beaten to death. I mean, everyone has great customer service, don't they. You'd think so with all that advertisements asking to choose a business because they have better customer service. The problem is that I don't think most companies, businesses, organizations or people in general really understand what good if not great customer service means.

Existing UCN Long Distance customers selects inContact/ IVR to automate their DNC process