In a market flooded with competitors and service options, teasers and technologies, Verizon continues to satisfy customers with high-quality services and high-value bundles. For example:

More choices and superior customer satisfaction give Verizon and other traditional telecommunications companies a significant competitive edge over cable companies, according to a survey released this week from the CFI Group.

So, you say you want better customer service, but what are you doing about it? Why do you keep going back to the places that don't seem to appreciate you spending your hard earned money there?

SANYO has received the highest ranking for overall customer satisfaction in 5 out of the 6 years since J.D. Power and Associates began tracking the mobile phone market

I can tell you exactly what happened. Poor management. Unfortunately we're experiencing this just about everywhere, whether at a local establishment or a chain. Management is just not taking the time to properly train and supervise its staff. What happened to Michelle's is a prime example of this problem.