IBM today announced that online retailer Findel Direct, a division of Findel Plc., has selected IBM to create a single source of master data on all of its products. The aim of the project is to enhance Findel Direct’s ability to focus on customers and customer service.

Fully Integrated Front of the House Electronic Point Sale System runs on standard PC, solving customer service headaches

End-to-End SIP For the Contact Center Helps Businesses Streamline Customer Service Operations, Boost Agent Productivity and Serve Customers Better. Updated Proactive Contact, New Video Self-Service Improves Customer Outreach and Interaction

People hate to wait, says common customer service insight. Marketers will hype their earnest attempts to shorten waiting times or at least promise to provide customers with information or distractions to make the waiting time more palatable.

Woking (UK), November 2007 – The consumer is changing. Mobile technology is being quickly adopted and use of the internet continues to increase. Most notably new communication methods are strongly adopted by young people – the new consumers vital to the continued success of any business.

Establishing a new standard for customer service, Microsoft Corp. today launched its Business Ready Customer Care initiative for Microsoft Dynamics™ customers and partners worldwide at Convergence 2007 Copenhagen, the premier Microsoft Dynamics customer event.

IBM Global Business Services (NYSE: IBM) today announced a new Client Data Management (CDM) Solution that can help financial institutions improve their performance and customer service by offering a single, globalized view of their clients.

RightNow - Sponsored Study Shows Increasing Trend for Consumers to Boycott Organizations Following a Poor Customer Experience.

Mashreq, the largest private bank in the United Arab Emirates, has selected Skywire Software’s Customer Communications Management (CCM) solution to ensure the success of the roll-out of re-branded customer documents.

Confirmit (OSE:CONF), the world’s leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM) is pleased to announce that it has successfully implemented Confirmit EFM for Virgin Media

Network Performance Management Company Names Chief Operating Officer, Vice President of Customer Care, and Vice President of Software Engineering

A, Inc. today announced that CA President and Chief Executive Officer John Swainson will keynote at the Foreword Financial Expo at 3:30 p.m. on Wednesday, September 5, 2007 at McCormick Place West in Chicago.