BT Resolve brings improved customer service and return on ROI within 12 months.

So, you say you want better customer service, but what are you doing about it? Why do you keep going back to the places that don't seem to appreciate you spending your hard earned money there?

AT&T Inc. (NYSE: T) announced on June 4th the successful implementation of an innovative voice solution for NSTAR to reinvent the way the Massachusetts-based electric and gas utility manages incoming customer service calls.

'Resolve' system, based on Corizon platform, helps contact centre agents handle customer enquiries more effectively

It would seem that the topic of customer service has been beaten to death. I mean, everyone has great customer service, don't they. You'd think so with all that advertisements asking to choose a business because they have better customer service. The problem is that I don't think most companies, businesses, organizations or people in general really understand what good if not great customer service means.

I can tell you exactly what happened. Poor management. Unfortunately we're experiencing this just about everywhere, whether at a local establishment or a chain. Management is just not taking the time to properly train and supervise its staff. What happened to Michelle's is a prime example of this problem.