Aloha Airlines has chosen IBM to expand its customer service offerings. IBM's self-service systems give travelers more options for using the Web as well as kiosks to check-in without wait, check baggage, and choose amenities such as lounge access and in-flight meals.
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IBM Information on Demand Conference -- J.B. Hunt Transport Services, Inc. (NASDAQ: JBHT), one of the largest transportation logistics companies in North America, has selected IBM (NYSE: IBM) software for an innovative way to help streamline its business processes for improved customer service and cost savings.
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Trek Bicycles Australia, the world's leading distributor of U.S.-manufactured Trek bicycles, has deployed a Cisco® Unified Communications solution to link its multiple locations, and improve logistics management, communications and customer service.
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Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced the availability of the Alcatel-Lucent OmniTouch Contact Center Premium Edition in the North American market. The OmniTouch Contact Center Premium Edition allows mid-sized businesses to rapidly deliver superior customer service that reduces frustration and enhances customer loyalty.
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Mazda Motor Corporation today announced that its global retail sales volume was over 1.3 million vehicles in fiscal year (FY) 2006. Mazda posted its best FY sales results in the US market since 1994 and also achieved its best performance in Europe since 1991. In addition, a total of ten overseas markets achieved best-ever sales results in FY2006.
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Nortel today announced the opening of its new Global Operations Center of Excellence in Istanbul to help provide enhanced technical support services to Nortel service provider customers around the world.
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Motorola, Inc today announced that Motorola Technology Sdn Bhd had recently been awarded with the prestigious Penang Chief Minister's K-ICT Award 2007 for its best practices in developing knowledge workers at its manufacturing operations. The Award won Motorola RM10,000 in cash, a certificate and a trophy.
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For the sixth consecutive year, VARBusiness magazine has awarded CA its highest honor for superior and innovative channel partner programs. CA was certified as a Five-Star Partner, acknowledging its commitment and the strength of its programs for IT integrators, resellers and consultants.
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Capgemini Spain, a global consulting services company, has created a single, virtual contact center by integrating all of its agents across three locations with Nortel IP-based technology. The upgrade and expansion allows Capgemini to improve responsiveness to customer inquiries and increase productivity of agents through integration of its Madrid-Alcobendas, Barcelona and Asturias facilities.
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IBM Turns On Southside Electric Cooperative to Software Recycling; Coop Delivers $1.2 Million Capital Credits Refund to Member-Owners
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End-to-end, scalable SIP customer contact capabilities allow entire enterprises to be at the service of the customer; Video capabilities integrated into customer service delivery delights customers at their "moment of truth" using telephone, PC or mobile devices; New intelligent reporting and analytics provide a unified view of contact center operations that speeds analysis of customer experience and improves efficiency
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Agreement with NCR has enabled the banking group to significantly increase the management efficiency and scope of its ATM channel
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