Nortel and IBM announced a new service assurance solution combining IBM Tivoli Netcool Carrier VoIP Manager software with network consulting and integration services from Nortel. This solution is for communication service providers seeking greater network capacity and performance with lower costs.

FARO celebrates its premiere: Swiss television (SF) has launched its new multimedia compatible archive database. In collaboration with IBM, SF replaced a nearly 20 year old legacy application with a modern content management system called FARO, which allows for digital video files

IBM today announced the availability of a free, Web-based tool that provides clients with an information guide of best practices based on IT Service Management and governance initiatives. The new version of the IBM Tivoli Unified Process (ITUP) is the industry's broadest "how to" source of information on industry best practices.