Capgemini Spain, a global consulting services company, has created a single, virtual contact center by integrating all of its agents across three locations with Nortel IP-based technology. The upgrade and expansion allows Capgemini to improve responsiveness to customer inquiries and increase productivity of agents through integration of its Madrid-Alcobendas, Barcelona and Asturias facilities.

In preparation for future large-scale deployment of wireless broadband access services across Latin America's largest market, TVA, one of the leading pay TV companies in Brazil, is building a WiMAX trial network based on innovative 4G solutions and services from Nortel

At VoiceCon Spring 2007 this week, Nortel is outlining its vision for unified communications (UC) and unveiling new solutions designed to provide enterprises with simple and reliable ways to deliver voice, video and data over IP and enable advanced unified communications

Nortel today introduced a new family of Ethernet routing switches designed for enterprises migrating to VoIP and advanced unified communications applications, creating a network foundation that enterprises can trust with the convergence of their critical business communications.

4G Metro, wireless network operator for the Trinity Railway Express, has selected Nortel and Colubris Networks to provide equipment for what is expected to be the first end-to-end broadband wireless service offered by a major U.S. public railway.

Nortel and NDS, a leading provider of technology solutions for digital pay-TV, announced they are collaborating on a new set of IPTV services for the European market that will dramatically change today's television experience through the convergence of entertainment and communications.

Nortel will show how the television can be transformed into a compelling and easy-to-use home communications environment with Nortel IPTV services and solutions at IPTV World Forum, March 5 to 7 in London.

Geisinger Health System, which serves 2.5 million people in its network of hospitals and physicians across 20,000 square miles, is tapping the power of Nortel IP Contact Center solutions to deliver time-saving services for both practitioners and patients. The solutions are part of Nortel's clinical grade Healthcare Solutions

Nortel is helping hospitals empower staff to make patient care more responsive and efficient, adding two new mobile communications solutions to its clinical-grade Healthcare Solutions portfolio.

Nortel today unveiled new wireless LAN (WLAN) capabilities and solutions that enable business to use their existing WLAN network to deploy advanced enterprise applications such as location tracking, advanced security solutions, and voice over the WLAN network

Nortel is outlining its vision for the transformed enterprise based on a future of unified communications to senior executives within its Europe, Middle East and Africa (EMEA) reseller and distributor partner community at its annual PartnerForum event in Lisbon this week.

The Sharjah Institute of Technology is implementing ambitious technology upgrades with Nortel IP solutions designed to improve educational opportunity for all SIT's students. The network migration to IP will provide secure mobility throughout the college campus and a wide range of communications capabilities to satisfy growing demand from 900 staff and technology career students.