Consumers in search of product related information and technical support often turn to virtual communities for help. A forthcoming examination in the April 2008 Journal of Consumer Research of virtual P3 communities – peer-to-peer problem solving communities – presents evidence that social capital, widely described as declining in face-to-face neighborhood communities, has migrated online.

Cybernet-SlashSupport, a leading provider of technology operations management and support services, announced its inclusion on the Software Magazine's Software 500 ranking of the world's largest software and service providers.