Genesys Telecommunications Laboratories, an Alcatel-Lucent company (EURONEXT PARIS: ALU) (NYSE: ALU), and IBM (NYSE: IBM) today announced a significant expansion of their global Strategic Alliance for Contact Center Solutions to co-develop, implement and sell a new collaborative solution in China. This marks the first time both companies are offering a solution targeting the growing call center market in this region, while also continuing their global work together.
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