IBM Technology to Protect Customer Data in Call Center Industry

harminka — Fri, 04 Jul 2008 13:24:09 -0500

Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations.

IBM Opens "Innovation Factory"

Nymphadora — Fri, 30 Mar 2007 10:34:09 -0500

CTIA Wireless, IBM Labs - IBM has opened its "Innovation Factory," a Web 2.0 solution that manufactures ideas and new products and services for business growth.