customer satisfaction

Monitis announces performance testing as a service

Monitis_inc — Tue, 28 Apr 2009 08:53:40 -0500

San Jose, – April 28, 2009 – Monitis Inc., a leading provider of affordable, easy-to-use performance monitoring and management software announces website performance testing service. With new Monitis Web Load Tester companies can not only instantly run their site performance tests but keep historical records and manage performance scripts.

Survey Says AT&T Web Site Ranks First in Online Customer Satisfaction

harminka — Fri, 01 Feb 2008 14:11:30 -0600

Shopping online with AT&T has never been more satisfying. AT&T Inc. (NYSE:T), the nation's No. 1 wireless and broadband provider, today announced that www.att.com was ranked first in customer satisfaction by a recent survey of communications industry Web sites.

When shorter waits increase stress

harminka — Wed, 09 Jan 2008 08:42:43 -0600

People hate to wait, says common customer service insight. Marketers will hype their earnest attempts to shorten waiting times or at least promise to provide customers with information or distractions to make the waiting time more palatable.

T-Mobile to Introduce More-Flexible Contract Terms for Customers

harminka — Fri, 09 Nov 2007 12:37:43 -0600

T-Mobile USA, Inc. today announced upcoming changes that will result in a new and more flexible policy for customers entering into contracts for service with T-Mobile USA.

IBM Survey Finds Grocery Industry Falls Short in Building Loyalty With Customers

harminka — Mon, 05 Nov 2007 08:03:57 -0600

In a new IBM (NYSE: IBM) survey, consumers revealed widespread dissatisfaction with their primary grocer. IBM's research found 73 percent of the 6,000 consumers in the United States surveyed feel either antagonistic towards or have no loyalty to their local supermarket.

Gateway Desktops Top Customer Satisfaction Poll for Fourth Quarter

harminka — Wed, 12 Sep 2007 13:12:04 -0500

Gateway, Inc. today announced that it has earned the leading rank in Technology Business Research's (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Corporate Desktops in the second quarter of 2007. This is the fourth consecutive quarter that Gateway has occupied TBR's top spot for desktops.

Virgin Media Tracks Customer Satisfaction With Confirmit Feedback Management System

webitpr — Wed, 05 Sep 2007 08:35:02 -0500

Confirmit (OSE:CONF), the world’s leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM) is pleased to announce that it has successfully implemented Confirmit EFM for Virgin Media

Insurance Policies Are Not Tailored to Meet Their Needs

harminka — Tue, 28 Aug 2007 07:34:22 -0500

US consumers want insurance companies to more effectively communicate new products and services available to them, provide tailored policies and services to better meet their needs, and bring their customer experience up to par with other industries. Yet, despite boasting one of the largest groups of loyal and satisfied customers of any industry, few insurance companies are delivering in new and innovative ways to connect with their customers to enhance their experience and drive organic growth.

Ford, Lincoln, Mercury Surge in U-M Quality Survey

harminka — Tue, 21 Aug 2007 07:36:30 -0500

Ford, Lincoln and Mercury brands posted dramatic improvement in the latest University of Michigan American Customer Satisfaction Index.

CSC Selected As 2007 SAP Pinnacle Award Finalist

harminka — Tue, 21 Aug 2007 07:30:15 -0500

Computer Sciences Corporation announced today that it is a finalist in the 2007 SAP Pinnacle Awards program. CSC was nominated in several categories and is a finalist in the Customer Satisfaction category.

Dell Named No. 1 In Server Customer Satisfaction

Anastvatz — Fri, 17 Aug 2007 04:11:57 -0500

Remedial Action Under Way to Correct Control Deficiencies

DIRECTV Leads All Pay TV Providers in Three Out of Four US Regions

harminka — Wed, 15 Aug 2007 09:42:19 -0500

DIRECTV has been ranked "Highest in Customer Satisfaction Among Satellite/Cable TV Subscribers" in the Southern, Western and Eastern regions of the United States, according to the J.D. Power and Associates 2007 Residential Cable/Satellite TV Customer Satisfaction Study(SM). The three regions where DIRECTV ranked highest encompass 43 of the 48 contiguous states.