customer service

Findel Direct Selects IBM for Information on Demand Initiative

harminka — Tue, 03 Jun 2008 12:59:25 -0500

IBM today announced that online retailer Findel Direct, a division of Findel Plc., has selected IBM to create a single source of master data on all of its products. The aim of the project is to enhance Findel Direct’s ability to focus on customers and customer service.

Latest AccuPOS Software Makes EPOS ‘Special of the Day’ for today’s hospitality industry

GBC — Tue, 12 Feb 2008 09:40:06 -0600

Fully Integrated Front of the House Electronic Point Sale System runs on standard PC, solving customer service headaches

New Avaya Intelligent Customer Service Solutions Enhance Cost-Savings, Customer Experiences

webitpr — Mon, 21 Jan 2008 08:45:31 -0600

End-to-End SIP For the Contact Center Helps Businesses Streamline Customer Service Operations, Boost Agent Productivity and Serve Customers Better. Updated Proactive Contact, New Video Self-Service Improves Customer Outreach and Interaction

When shorter waits increase stress

harminka — Wed, 09 Jan 2008 08:42:43 -0600

People hate to wait, says common customer service insight. Marketers will hype their earnest attempts to shorten waiting times or at least promise to provide customers with information or distractions to make the waiting time more palatable.

Call centres are not ready for the new consumer

webitpr — Thu, 01 Nov 2007 04:48:14 -0500

Woking (UK), November 2007 – The consumer is changing. Mobile technology is being quickly adopted and use of the internet continues to increase. Most notably new communication methods are strongly adopted by young people – the new consumers vital to the continued success of any business.

Microsoft Raises Bar for Customer Service Excellence for Microsoft Dynamics Customers

harminka — Wed, 24 Oct 2007 10:17:06 -0500

Establishing a new standard for customer service, Microsoft Corp. today launched its Business Ready Customer Care initiative for Microsoft Dynamics™ customers and partners worldwide at Convergence 2007 Copenhagen, the premier Microsoft Dynamics customer event.

IBM Launches Client Data Management Solution

harminka — Wed, 24 Oct 2007 06:49:05 -0500

IBM Global Business Services (NYSE: IBM) today announced a new Client Data Management (CDM) Solution that can help financial institutions improve their performance and customer service by offering a single, globalized view of their clients.

Consumers Tend to Boycott Organizations Following a Poor Customer Experience

webitpr — Fri, 28 Sep 2007 09:32:11 -0500

RightNow - Sponsored Study Shows Increasing Trend for Consumers to Boycott Organizations Following a Poor Customer Experience.

Mashreq Selects Skywire Software's Customer Communications Management

webitpr — Wed, 05 Sep 2007 10:34:19 -0500

Mashreq, the largest private bank in the United Arab Emirates, has selected Skywire Software’s Customer Communications Management (CCM) solution to ensure the success of the roll-out of re-branded customer documents.

Virgin Media Tracks Customer Satisfaction With Confirmit Feedback Management System

webitpr — Wed, 05 Sep 2007 08:35:02 -0500

Confirmit (OSE:CONF), the world’s leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM) is pleased to announce that it has successfully implemented Confirmit EFM for Virgin Media

NetQoS 3 Executives to Champion Customer, Partner Relations

webitpr — Tue, 28 Aug 2007 10:18:28 -0500

Network Performance Management Company Names Chief Operating Officer, Vice President of Customer Care, and Vice President of Software Engineering

CA's John Swainson to Keynote at Foreword Financial Expo

harminka — Mon, 27 Aug 2007 11:58:30 -0500

A, Inc. today announced that CA President and Chief Executive Officer John Swainson will keynote at the Foreword Financial Expo at 3:30 p.m. on Wednesday, September 5, 2007 at McCormick Place West in Chicago.